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Frequently Asked Questions

I've completed my registration. Why don't I have full access?

It does take some time to link your constituent record to your new account, but not long. Expect to gain full access after a day or two of registering. Don't be alarmed if you can't see the alumni directory right away.

Is the online directory secure?

Only you can access and update your personal information. Other registered Compass users can view your directory information via a password-protected login. Areas of the website containing private information are located on a secure server utilizing Secure Socket Layer (SSL) 128-bit encryption. You can limit what information appears to other alumni by using the "Hide" checkboxes in your profile.

Can I remove my information from the directory?

You can choose to remove any or all contact information from the Online Directory. The only information that cannot be removed is your name, class year and degree information.

How much of my information can other alumni see?

You choose how much information you want other alumni to see. To keep members’ records as up-to-date as possible, we ask that you fill out all the fields. You can then click "Hide" which will hide self-designated information from other alumni.

I see extra white space between information fields. Why is this?

This website, like most, responds to different internet browsers in different ways. It is best viewed in Internet Explorer. Other browsers, such as Firefox, might yield extra space around certain content (such as personal information in your Profile). This is not a functional difference -- just an aesthetic one.

I'm registered in the old alumni community, so can I keep the same username?

At first login, your old username (if you had one) should get you access to your account. If not, you will have to create a new one. You are welcome to keep your old username or create a new one.

What constraints are there for usernames and passwords? Can I make up anything I want?

The system places certain constraints on which characters can be used in usernames and passwords. You will need to use letters and numbers only. Spaces, punctuation marks and other special characters are not supported. Also, usernames and passwords must be at least four characters long.

Other questions or concerns not listed here?

We're here to help, so don't hesitate to give us a call (503-370-6504) or send us an email (compass-help@willamette.edu) during office hours (8 a.m. - 5 p.m.), and we'll respond as quickly as we can.